{"id":497,"date":"2009-03-31T00:36:22","date_gmt":"2009-03-30T15:36:22","guid":{"rendered":"https:\/\/lotusball.com\/?p=497"},"modified":"2009-03-31T00:36:22","modified_gmt":"2009-03-30T15:36:22","slug":"silly-name-great-service","status":"publish","type":"post","link":"https:\/\/lotusball.com\/?p=497","title":{"rendered":"Silly name, great service"},"content":{"rendered":"<p>So my Macbook (otherwise known as &#8220;The World&#8217;s Breakiest Computer&#8221;) came back from the computer hospital today.<\/p>\n<p>For those of you who don&#8217;t know what happened\u2026<\/p>\n<p>Put a data DVD in it a couple of weeks ago. Copied the data. Tried to eject the DVD, it woudn&#8217;t come out. Made an appointent to see the Apple Store&#8217;s Genius Bar, and the &#8220;genius&#8221; said after 20 minutes, &#8220;The DVD is stuck. We&#8217;re gonna have to send this in for repair. It&#8217;s going to cost 10,000 yen just to look at it.&#8221;<\/p>\n<p>I left the Apple Store and took the &#8216;book to Sofmap, from where I had purchased it 1 year and 363 days earlier.<\/p>\n<p>Sofmap quietly and politely filled out an incident report. Took the &#8216;book. Told me to wait 2 weeks. 12 days later (today) the &#8216;book arrived by courier. With the following\u2026<\/p>\n<p>1. New DVD drive<\/p>\n<p>2. New top case<\/p>\n<p>3. New screen bezel<\/p>\n<p>4. New HDD Guide (not sure what that is)<\/p>\n<p>5. New protective seals on my trackpad and clicker button<\/p>\n<p>6. New Keyboard<\/p>\n<p>Now, I am not complaining here, but what&#8217;s the deal with numbers 2 to 6? I only had a DVD that wouldn&#8217;t eject! The cost of all these repairs was 64,000 yen.<\/p>\n<p>The cost to me: ZERO!<\/p>\n<p>The moral of the story is thus:<\/p>\n<p>If you live in Japan and you buy an Apple brand computer, buy it from Sofmap. If it&#8217;s new you can get a 5 year warranty that beats the pants off the laughable &#8220;AppleCare&#8221;, and if it&#8217;s used, then you get a 3 year warranty that covers you for this sort of thing (mine was bought used).<\/p>\n<p>This Macbook is now exactly 2 years old, is onto its 3rd DVD drive, 2nd battery, 2nd keyboard, 2nd top case\u2026 and none of these repairs has cost me anything.<\/p>\n<p>And it feels great to have it back.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So my Macbook (otherwise known as &#8220;The World&#8217;s Breakiest Computer&#8221;) came back from the computer hospital today. For those of you who don&#8217;t know what happened\u2026 Put a data DVD in it a couple of weeks ago. Copied the data. Tried to eject the DVD, it woudn&#8217;t come out. Made an appointent to see the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4],"tags":[],"class_list":["post-497","post","type-post","status-publish","format-standard","hentry","category-geekin-around","category-ramblings"],"_links":{"self":[{"href":"https:\/\/lotusball.com\/index.php?rest_route=\/wp\/v2\/posts\/497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotusball.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lotusball.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lotusball.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lotusball.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=497"}],"version-history":[{"count":1,"href":"https:\/\/lotusball.com\/index.php?rest_route=\/wp\/v2\/posts\/497\/revisions"}],"predecessor-version":[{"id":498,"href":"https:\/\/lotusball.com\/index.php?rest_route=\/wp\/v2\/posts\/497\/revisions\/498"}],"wp:attachment":[{"href":"https:\/\/lotusball.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lotusball.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lotusball.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}